Privacy Policy

Leo’s Electrical (washersrus.co.uk)
Last Updated: 14.06.2024

At Leo’s Electrical, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in compliance with the General Data Protection Regulation (GDPR).

 

1. Who We Are

Leo’s Electrical operates washersrus.co.uk and provides appliance repair services. Our registered business address is 33 Simon Road, Birmingham, B47 5LH. For any privacy-related queries, you can contact us at chris@washersrus.co.uk

 

2. What Data We Collect

We collect the following types of personal data:

  • Identity Data: Name, surname.
  • Contact Data: Email address, phone number, postal address.
  • Transaction Data: Details of services provided, payments made.
  • Technical Data: IP address, browser type, operating system, cookies, and usage data.
  • Communication Data: Any messages or correspondence you send us.

 

3. How We Collect Your Data

We collect data in the following ways:

  • When you visit our website and interact with forms.
  • When you contact us via phone, email, or social media.
  • When you book an appliance repair service.
  • From cookies and analytics tools when you browse our website.

 

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To provide appliance repair services.
  • To process payments and issue invoices.
  • To communicate with you regarding bookings, repairs, and customer support.
  • To improve our website and services through analytics.
  • To comply with legal and regulatory obligations.

 

5. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases for processing your data:

  • Contractual Obligation: To fulfil our service agreement with you.
  • Legitimate Interest: To improve our services and respond to inquiries.
  • Legal Compliance: To meet financial and legal obligations.
  • Consent: When you opt-in for marketing communications.

 

6. Data Sharing & Third Parties

We do not sell or trade your personal data. However, we may share your data with:

  • Service Providers: Payment processors, IT service providers, and couriers.
  • Legal Authorities: If required by law.
  • Analytics Providers: Google Analytics (for website performance insights).
  • All third parties are required to adhere to GDPR regulations.

 

7. Data Retention

We only retain personal data for as long as necessary:

  • Customer records: Retained for up to 6 years for legal and tax purposes.
  • Marketing data: Retained until you opt-out.
  • Website analytics data: Retained for up to 2 years.

 

8. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data when no longer needed.
  • Right to Restrict Processing: Request limitations on data use.
  • Right to Data Portability: Request transfer of your data.
  • Right to Object: Object to data processing for direct marketing.

To exercise your rights, contact us at chris@washersrus.co.uk

 

9. Cookies & Tracking

Our website uses cookies for analytics and functionality. You can manage cookie settings through your browser. For more details, see our Cookie Policy.

 

10. Security Measures

We implement security measures to protect your data, including:

  • Secure encryption for transactions.
  • Firewalls and access controls.
  • Regular security audits.

 

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

 

12. Contact Information

If you have any questions or concerns about this policy, please email us at:
📧 washersrus.co.uk

Contact us:

📞Birmingham: 0121 430 8039
📞SW Birmingham: 0121 427 8202
📞Bromsgrove: 01527 837 272
📞Droitwich: 01905 708090
📞Redditch: 01527 68575
📞Worcester: 01905 708090

Leo’s Electrical – washersrus.co.uk
Protecting Your Privacy & Data Security